I even asked if they monitored such returns and could deny my return if I returned too many “half used” beauty items and was told there was NO limit.īut buyer beware, if you do this all the time they’ll probably flag your name and information. I asked if I could return makeup that I used for a couple weeks but decided I didn’t like. Their website made no mention of returning used items so I hit up their live chat and asked (see above screenshot). See Also: 12 Ridiculously Easy Ways to Save Money at Ulta Beauty Can I Return Makeup That I Opened and Tried? I will keep this article updated if they revert back to a 60-day return window at some point. This use to be 60 days but they extended it to 180 in light of the COVID-19 pandemic. How Long Does Ulta Give Me to Return Stuff?

Hopefully this article will answer all of your questions and make your next Ulta return a breeze. Specifically, your mileage may vary (depending on the store) when it comes to returns beyond the return window and how they are handled. Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.The return policy at Ulta Beauty appears pretty darn lenient on paper, but when I started digging a little bit deeper I discovered that it’s not as lenient as it may appear.

We will add their answer to this post when we receive it. Meanwhile, we took this question to California’s Board of Equalization, which is what they call the tax department. Ultimately, Vee received a small “sorry for your trouble” gift card from Ulta, but didn’t get the tax back, and didn’t receive a good response for why they weren’t refunding her sales tax. Update: Ulta got back to us and let us know that yes, you are supposed to receive a refund of the sales tax too when returning a purchase.

We e-mailed back, repeating the question about sales tax, and received no response. That’s all true and very useful information for when customers are returning something, but doesn’t answer the sales tax question. They have the option of exchanging the purchase for other products or getting a refund. We ask guests to print out their order confirmation and bring it to the store along with the items they wish to return. In response to your inquiry, items purchased online can be returned to our stores within 60 days of the initial purchase. Consumerist left a specific question about refunding sales tax as a voice mail, and received an e-mailed response: We checked in with Ulta’s public relations department, which is when things got weird. As a chain with a physical presence in California, Ulta had to charge her sales tax, but they’re also supposed to refund the tax when she returns the item, right? She had made the purchase online, but part of the appeal of shopping at an omnichannel retailer is being able to return items to a physical store. Consumerist’s user agreement doesn’t say that we do not require readers to dance the Hokey-Pokey at all times while reading the site, so get up and start dancing. Ulta’s return policy, for example, also doesn’t say that my local store will not require me to sacrifice a chicken in the middle of the store while returning mascara.

When she questioned this, a store representative’s response was that “the website does not state that we do not give the taxes back when making a return.” What?īy this logic, you can make up just about any rule, as long as it’s not specifically excluded in the return policy. Where things got confusing, though, is that she didn’t receive a refund of the sales tax she had paid.

( Mike Mozart)Vee made a small purchase from the cosmetics store Ulta, and needed to return it.

Ulta return policy